Return Policy
 

HealthPlans.com Return Policy
The following return policy pertains to the HealthPlans.com agent lead network and not to general website visitors and consumers. We have made our Return Policy easily accessible for your review. Please make sure you understand which leads may be returned for a credit.

To return a lead, send up an email with the lead ID so we can look into the nature of the lead. Make sure to provide us with as much information as possible about why the lead is not acceptable.

We want you to have sufficient time to work your leads, so we provide you with a full 30 days to return a lead.

We can credit your account FULL PRICE for the following reasons:

  • All numbers provided are disconnected, fax, or "wrong number"
  • Lead is a duplicate already received from AllWebLeads
  • Contact is a "test" lead
  • Contact is a student researching a school project
  • The contact information is obviously incorrect upon initial inspection (Mickey Mouse, asdf asdf, etc.)
  • A language barrier exists with the contact

All leads are generated via the internet and search engines via individuals and groups seeking insurance products.

Leads are verified during normal business hours, Monday through Friday. Please allow up to 5 business days to validate a lead for credit. Credits for leads covered under the Return Policy are applied towards your account balance immediately.

Credits for bad leads are applied towards your account balance, and are good towards future lead purchases only.

Please note that we can only credit for the reasons listed, above.

Thank you from the HealthPlans.com Family!
 
 

 

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